PRODUCT INFORMATION

1. Are your products vegan and cruelty-free?

Yes! All Original Oils by MamaSoul products are 100% vegan and cruelty-free. We are committed to creating skincare that is kind to both your skin and the planet.

2. What ingredients do you use in your products?

We use only plant-based, natural ingredients. Each product is handcrafted in small batches to ensure quality and freshness, and we steer clear of synthetic fragrances, parabens, and harsh chemicals.

3. Are your products suitable for sensitive skin?

Our formulas are designed to be gentle and nourishing, making them suitable for most skin types, including sensitive skin. If you have specific allergies, please review the ingredient list provided for each product. It’s always recommended to do a small patch test on your skin before using on your face and body.

4. How should I store my Original Oils products?

To maintain freshness, store our products in a cool, dry place away from direct sunlight.

USAGE

5. How do I incorporate your oils into my skincare routine?

Original Oils can be used as a daily moisturiser for your body or face, part of your self-care ritual, or even as a treatment for specific skin concerns. Check out our product descriptions for tips on how to use each one.

6. Can I use the oils during pregnancy?

Yes, most of our products are pregnancy-safe. However, please consult your healthcare provider if you have any concerns or specific conditions.

WHOLESALE & CUSTOM ORDERS

8. Do you offer wholesale opportunities?

Yes! We love partnering with businesses that align with our vision of natural beauty and wellness. Visit our Wholesale page for more details.

9. Can I request a bulk order for special occasions?

We offer custom orders for events like mother blessings, ceremonies, retreats or corporate gifting. Contact us directly to discuss your needs.

SHIPPING & RETURNS

10. Do you ship internationally?

Unfortunately not at this stage. However we may look into shipping internationally in the future.

11. What is your return policy?

Due to the handcrafted nature of our products, we don’t generally accept returns. However, if there is an issue with your order or you are not happy with our product, please contact us, and we’ll do our best to make it right.

12. How long will it take to receive my order?

Orders are typically processed within 1-3 business days and shipped promptly. Shipping times depend on your location and selected shipping method.

SUSTAINABILITY

13. Are your products eco-friendly?

Yes, we prioritise sustainability in every step, from sourcing ingredients to packaging. Most of our packaging is recyclable or reusable, and we encourage customers to recycle responsibly.

14. Do you offer refills or recycling programs?

We are exploring refill and recycling initiatives to reduce waste. Stay tuned for updates. If you live locally (Sunshine Coast, QLD) and you’d like to return jars or bottles for reuse please contact us directly.